Shipping Policy

Here at KOI Artisan™ we partner with global merchants in order to provide you the best prices and the most exclusive products.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: This includes order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24 hours days after the order is placed and are processed in 2-5 business days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing, orders usually take between 2 to 3 business days to arrive at their destination and rarely take any longer.

Please see below for estimated shipping guidelines:

Max delivery time – 10 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays